Accountancy Learning Course Terms & Conditions
Ordering and payment of fees
It is the responsibility of the person making the order to ensure that the course is appropriate for their needs. Accountancy Learning does not make any commitment to you that you will obtain any particular result from your purchase or attendance on your course or that you will obtain any particular qualification on completion of the course.
The completed enrolment form must be accompanied by the appropriate fees in pounds sterling in full or by completed payment instruction. If these conditions are not met we reserve the right to not process the enrolment further.
The learner/employer agrees:-
· To be responsible for the payment fees as shown on the enrolment form, including top up fees where applicable.
· To pay fees on enrolment, unless invoiced to the employer, in which case payment is within 14 days of enrolment.
· That the fees remain payable, whether or not the learner studies regularly.
· That Accountancy Learning reserves the right to discontinue the course in the event of unsatisfactory work, lack of study and/or bad behaviour (In these circumstances fees remain payable in full).
Accountancy Learning reserves the right to suspend access to learning content and tutor support if fees are not paid.
Discounts and offers are mutually exclusive. Only one offer can be applied per transaction.
Fees do not include access to the internet. You may incur charges from your internet service provider to access learning content.
If you are paying your course fees by monthly instalments, it is your responsibility to ensure sufficient funds are available when payments are due. If a monthly instalment fails and remains unpaid for 14 days, please note that the full amount outstanding will be due for payment PLUS an additional £50+VAT admin fee will be charged. Accountancy Learning will take further action to recover all outstanding payments.
VAT and taxes
All prices are inclusive of VAT. Accountancy Learning is not responsible for the payment of customs or import duties that may be levied in your country.
Accountancy Learning will undertake to supply all elements of the course for which you have enrolled for a period displayed in the table below from the date of your enrolment.
Study materials will be provided for the allocated course at the time of purchase. In respect of syllabus changes, you will be given the opportunity to transfer to the new Q2022 syllabus for a fee. You will also be asked to purchase your own replacement materials.
|Course||Course Length||Course||Course Length|
|AAT Level 2 Certificate in Bookkeeping||7 months||AAT Level 3 Diploma in Accounting||15 Months|
|AAT Level 2 Certificate in Accounting||12 months||AAT Level 3 Certificate in Bookkeeping||9 months|
|AAT Level 4 Professional Diploma in Accounting||18 Months||A single AAT unit from any level||3 to 5 months depending on the unit|
|AAT Level 2 & Level 3 Certificates in Bookkeeping||16 months|
For courses including: AAT Level 2 Certificate in Bookkeeping and AAT Level 2 Certificate in Accounting, we believe that our own materials cover the content of the ‘Optional’ textbooks; however, should you wish to purchase them, please contact the office at [email protected] for a quote.
Textbooks are included in the course costs of the AAT Level 3 Diploma in Accounting, AAT Level 3 Certificate in Bookkeeping and the AAT Level 4 Professional Diploma in Accounting. Text books are provided for the current syllabus at the time of purchase and replacement text books for changes in syllabus are charged at full retail price plus postage and packing. It is the responsibility of the student to notify Accountancy Learning in writing if future syllabus materials are required. Home study materials may be collected in person or delivered to the customer’s preferred address which will incur a postage and packing charge. If you fail to take delivery of study materials or give Accountancy Learning inadequate delivery instructions then Accountancy Learning reserves the right to charge you any additional postage or delivery costs. Accountancy Learning must be notified of any queries, complaints, damage or incorrect deliveries within 14 days of receipt of the materials. If you do not notify Accountancy Learning within this time period, Accountancy Learning will not be obliged to correct your order and will not be responsible for any loss or damage suffered by you as a result.
Pass Plus Guarantee
Tutor Supported Plus students’ exams are covered by the Pass Plus Guarantee. Conditions of Pass Plus Guarantee:
- Students must comply with the target dates shown on the Individual Learning Plan
- Students must complete and submit all available progress tests and practice assessments to their personal tutor by these target dates.
- The marks achieved for each Practice Assessment must exceed 80% with the work submitted by the Learning Plan target date.
- Prior to booking an AAT exam, the student’s personal tutor must agree in writing that the student is ready to sit their exam.
- We will cover the cost of exam re-sits where the exam center charges an invigilation fee of £75 or less. The guarantee is not transferrable to another student.
Exam bookings and fees
It is the customer’s responsibility to book their exams with an exam centre. These are listed on AAT’s website. Exam fees are available on request. Examination fees are payable separately to your exam centre. Under no circumstances is a customer using an Accountancy Learning exam centre entitled to a refund of examination or associated administration fees. If a customer wishes to change their scheduled exam then at least ten days’ notice is required. Accountancy Learning reserves the right to charge an administration fee for changing exam dates.
Tutor Suppported PLUS package customers have exam and invigilation fees included in their course fees for the first attempt for each unit in their course subject to a maximum of £75 per exam. Tutor Supported PLUS package students should inform their exam centre that Accountancy Learning will pay for the exam and invigilation fees and the exam centre should invoice Accountancy Learning and e-mail the invoice to [email protected]. If the exam centre requires a purchase order number, please ask your tutor or any Accountancy Learning member of staff.
AAT registration and fees
If you have been supplied with physical books you must return those books at your expense to Accountancy Learning Ltd, Southernhay Lodge, Barnfield Crescent, Exeter, EX1 1QT within 14 days of cancelling your course. A refund for the books will only be paid if the books are returned in a condition suitable for resale. We reserve the right to withhold payment of part or all of the refund until physical materials have been returned to us. If you return the books with insufficient postage paid, any postage costs or penalties incurred by us will be deducted from your refund.
After the 14-day cooling-off period, no refunds will be given, and you will be required to pay all of your monthly instalments as agreed upon enrolment.
If you wish to cancel your course within the 14 days cooling off period, but you have accessed the digital content on numerous occasions and submitted work to your tutor, you will not receive a full refund.
Virtual Learning Environment (VLE)
Data Protection Act 2018 and GDPR
Accountancy Learning will process personal information about our students in accordance with the Data Protection.
By completing and signing the enrolment form you consent to your personal data being used by Accountancy Learning for purposes such as:
- your education, including progression and assessment of quality of delivery;
- reporting of student progress and absenteeism and qualification outcome to employers/sponsors/parents as appropriate and reporting for Adult Learning Grant purposes;
- your security and health and safety; including any use of CCTV upon Accountancy Learning premises;
- legal and statutory duties and responsibilities;
- funding and auditing;
- on occasions, to assist Accountancy Learning in identifying further products and services offered by ourselves and collaborating educational establishments, which may be of interest to you.
- using your name for marketing purposes.
Periodically Accountancy Learning will need to process what is known as “sensitive data”, which may include information about ethnic origin, religion, physical/mental health and criminal convictions. Such information is needed to assist our Equal Opportunities and Disability Policy, for safeguarding of young people, and to provide learning support/aids, secure funding of educational support.
Any changes to customers’ details must be notified to Accountancy Learning in writing or by e-mail.
Limitation of liability
Accountancy Learning’s maximum aggregate liability to you for any claims that you may have against Accountancy Learning for direct loss in contract, tort or otherwise arising out of or in connection with these terms and conditions, the course and any technical support shall be limited to the amount of the fee which has been paid, or is payable, by you or on your behalf.
The courses are for training purposes only. Accountancy Learning will not accept any responsibility to any party for the use of the tuition provided and/or the contents of the study materials for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.
We recognise that learners and employers have a right to raise concerns or complaints about our services and have access to clear information on how to voice complaints or concerns. Accountancy Learning will take any concern or complaint made against the company or any member of staff, seriously, and will investigate promptly with a view to a quick resolution. An invididual may make a complaint if they feel Accounting Learning has:
- Failed to provide a service or acceptable standard of service
- Made a mistake in the way the service was provided.
- Failed to act in a proper way
- Provided unfair service
Stage 1 – Informal
Accountancy Learning encourages learners, staff, and employers to aim to resolve any issues or concerns through open and informal procedures by speaking to an appropriate member of staff, this could be your tutor.
Stage 2 – Formal
If you are not satisfied with the informal procedure, you can submit a formal complaint via one of the following methods:
Email: Antonio – Office Manager, [email protected]
Letter: Accountancy Learning Ltd, Southernhay Lodge, Barnfield Crescent, Exeter, EX1 1QT
Written receipt of the complaint will be acknowledged within 2 working days from when the complaint was received. A member of the Senior Management Team will fully investigate the complaint, which may include further discussions, clarifications or meetings with the complainant. Accountancy Learning will provide a full response within 15 working days outlining the outcomes of the investigation in writing. Should this not be possible due to further detailed enquiries being undertaken, or staff absence, etc – we will issue an interim response explaining the current position and when a full reply can be expected.
Stage 3 – Appeal
If the complainant is not satisfied with the outcome they may appeal the decision, in writing, to an appointed person, within 5 working days from the date the outcome letter was received. The appointed person should be a senior staff member who has no involvement in the complaint or investigation.
All complaints will be monitored, and where possible, used to improve and develop the services provided by Accountancy Learning.
Stage 4 – Contact AAT
If you are still unhappy with the outcome, you should contact the awarding body directly, AAT. Complaints about AAT training providers and assessment venues | AAT